Help & FAQ

General

  • Headquarters, Campus, and Albany are open everyday 10am-9pm. South is open everyday 10am-8pm.

  • Unfortunately, doors close at 9 pm (8 pm for South location) and due to city regulations we cannot let customers into the building after this time.

  • We are closed on Christmas Day.

  • We accept drivers licenses, passports and most government issued ID’s. ID’s must have your photo, birthdate, expiration date, issue date, identification number and be valid. If traveling international it is recommended to bring a passport for guaranteed entry.

  • No. A valid ID is required for entry and all purchases.

  • Once you’ve verified your age on our homepage, hover over the icon to the right of the “search” button in the top right-hand corner of the webpage. Click “sign up” and fill out the necessary information, check all necessary boxes, and click “Join Airfield” to proceed.

    Please note that we are only able to accept JPG, JPEG or PNG formats for images of licenses. 

    If you are AirDropping an ID image from an iPhone to a Mac computer, default mode often converts your image to a .HEIC format – which we cannot accept. To change your iPhone settings for AirDrop to avoid capturing a .HEIC, follow these steps and then take a new photo of your license:

    • Open Settings

    • Click on Camera

    • Click on Formats

    • Select “Most Compatible” for Camera Capture

    • Reshoot image and AirDrop image now as acceptable file format

  • Yes. At the top right corner of this webpage, click the “account” icon to the right of the search button. You can access your online order history and track any current orders.

Cannabis Specific

  • Tetrahydrocannabinol (THC) is the psychoactive component that produces a euphoric high. THC can produce highs that range anywhere from uplifting (Sativa) to relaxing (Indica). THC has medical benefits that can help with Insomnia, Low Appetite, Muscle Spasticity, Nausea and Pain. THC can be consumed in many ways.

  • Cannabidiol (CBD) is a non-psychoactive agent that is calming and can help with anxiety, chronic pain and inflammation. CBD gives consumers a feeling of all around relaxation while eliminating physical and mental stresses.

  • There are two types of THC, Sativa and Indica. Sativa is uplifting, energetic and talkative. Sativa is commonly felt as a head high which makes it great for working through the day or needing a burst of energy. Indica is relaxing, sedative, and euphoric. Indica is commonly felt as a body high which makes it great for pain relief and winding down before bed. Hybrid is a half and half combination of the both of them which will give users a balanced high.

  • CBN is a non-psychoactive compound that occurs when cannabis ages(oxidizes). CBN is most commonly used as a sleep aid as it helps to fall asleep and stay asleep.

  • When it comes to pain, Topicals or Edibles will offer the best relief. The most common and recommended option for pain relief is products with a 1:1 CBD:THC ratio. THC that is Indica dominant will directly help with pain and relax the body, CBD uses its anti-inflammatory value to help with the pain as well. If there is a concern about getting high from the THC that is in a product, then a ratio of 8:1 CBD:THC or higher would be recommended, it should have such low amounts of THC to where it won’t produce a high.

  • When it comes to anxiety, CBD-rich products will work best. Edibles or tinctures will have a longer-lasting effect compared to smoking or vape. A ratio of 8:1 CBD:THC or higher is recommended for anxiety relief.

  • Many medical patients use RSO or FECO(Full Cannabis Extract Oil) products for severe or chronic illnesses. This product contains THC or CBD which is great for relieving any pain and bringing appetite back. FECO’s have a large number of testimonials saying that it helped reduce the size of the patients’ cancer as well as help with the symptoms of chemotherapy, giving consumers back normalcy. To consume, you have to slowly increase your dosage over a 90 day/12 week period. Week one starts with three daily doses about half the size of a grain of rice, letting it completely dissolve in your mouth then swallow. Weeks 2-5 consist of doubling the dosage every 4 days as tolerance improves. Lastly, weeks 5-12 consist of consuming up to 1 gram daily until the 90 day period is complete.

  • Cannabis is commonly known to make you hungry and that is mostly true. Indica dominant strains will increase your appetite more than Sativa dominant strains. One cannabinoid can help suppress hunger and that is THCV. THCV is considered rare.

  • Topicals normally contain CBD:THC ratios along the lines of 3:1, 1:1, and 1:3. The 3:1 ratio is CBD forward is great for inflammation, arthritis, and skin conditions. The 1:1 ratio will give users a balanced relief from inflammation and pain. The 1:3 ratio is THC forward will give users targeted pain relief. Topicals with THC will not cause any hallucinogenic effects because it does not get into your bloodstream.

    For more information, visit our New to Cannabis page.

  • Tinctures are a concentrated, low ingredient option for cannabis users. Tinctures come in many ratios ranging from full THC to full CBD. It is best to hold the oil under your tongue for 30 seconds to get a faster onset of the effects usually within 15 – 45 minutes and should last up to 4 hours.

    For more information, visit our New to Cannabis page.

  • Sometimes pets need CBD to help with pain, inflammation and anxiety. It is always recommended to start with a 20:1 CBD:THC ratio. The 10:1 CBD:THC ratio is recommended for large dogs only and should be okayed by a veterinarian first.

  • There are different dosages for edibles, more commonly 5mg or 10mg a piece. It is recommended to eat food with an edible so that it can metabolize throughout your body faster. Beginners normally start at consuming 5mg with food and start feeling the effects after 45 minutes – 2 hours. We recommend waiting until you feel the effects before you consume more because you can always take more edibles but you can’t reverse the effects if you consume too much. As your tolerance builds, you may be able to consume a higher amount of THC or increase your dosage.

    For more information, visit our New to Cannabis page.

  • CBD can react with some blood pressure, FIbromyalgia, IBS, and Chrons Disease medications making them less effective. It’s recommended that you consult your doctor before consuming CBD if you are on any of these medications.

  • In order to use most extracts, there are different tools needed. Some may have different pieces such as a glass rig, bong with a nail attachment, or a Puffco that has an automatic heating element. The glass rig and the bong do require a torch to heat up the nail. The tool of choice needs to be heated to around 300-450 degrees Fahrenheit then must cool for around 30-60 seconds before adding the extract. Dabbing requires a long and slow inhale, filling your lungs as much as possible. Once you’ve inhaled as much as you can, you can place a carb cap to preserve the rest of the vapor inside the piece for a hit promptly after you’ve recovered. It is recommended to clean your nail attachment/piece after every use by cleaning with a cotton swab and isopropyl alcohol.

    For more information, visit our New to Cannabis page.

  • Extract is a cannabis concentrate produced by using a solvent or solvent-less process that is consumed by smoking it. There are many solvent extracts with different consistencies and they are: Wax, Shatter, Live Resin, Budder, Diamonds, Crumble and Sauce. Solvent-less extracts are available in Live Rosins and Water Hash. Most extracts can be dabbed on a rig except for some hash. Most hash is considered a half melt and will have trace amounts of plant material that is not good for dab rigs but great for adding to flower.

    For more information, visit our New to Cannabis page.

  • Vapes are an easy, compact, and convenient way to smoke. A vape cartridge needs a vape battery in order to work. It is best to store your cartridges at room temperature, upright, and off of the battery. Do not leave cartridges in direct sunlight or in your car, they are very sensitive to heat and can become unusable. The recommended dosage for vapes is a 5-second drag/pull, it is also best to wait at least 30 seconds before hitting the vape pen again. Taking long drags and hitting the pen back to back can overheat the vape oil and make it taste bad. To extend the life of your battery and prevent clogs or breakage to your vape cartridges it is best to clean the connecting area with a q-tip that has a little bit of rubbing alcohol on it (make sure that the area is dry before reconnecting a cartridge).

    For more information, visit our New to Cannabis page.

  • Shake is considered loose-leaf flower that can be easily used to roll joints or fill bowls. We sometimes carry shake in quarters (7 grams).

  • There can be some items that do not contain THC, though agents like CBD do need some THC to get into the bloodstream properly. We have very few options for THC-free products.

In-Store

  • No. We cannot accept orders over the phone. However, our budtenders can assist you with any questions or concerns regarding products over the phone.

  • Yes, you must have an account to shop online for pick-up.

  • Yes. At the top right corner of this webpage, click the “account” icon to the right of the search button. You can access your order history and track any current orders there.

  • We do not offer curbside pickup. We have a pickup window located inside. If you pre-paid with Treezpay, our greeter will bring the order out to you in the pre-paid waiting area by our entrance.

  • Yes, in fact, you don’t have to pick it up at the exact time you selected. Your order only has to be picked up by the end of the night. We close at 9 pm (8pm for South location) every day.

Payment

  • We accept Cash only currently in store.

  • Our budtenders are allowed to take tips, however you are not obligated to leave one.

  • Yes, our ATMs dispense in $20 bills and have a $2.50 fee.

Weedmaps & Leafly

  • The prices reflected on Weedmaps/Leafly are intended to be accurate. Any discrepancies will defer to the prices listed on our website.

  • No, prices on Weedmaps/Leafly do not include taxes.

  • We only accept orders through our own website, not through third-party websites or by email.

Discounts

  • Yes, sign up for our email subscription to be notified first about upcoming discounts and specials.

  • Though you don’t see the discount on the website, when you place your order the system will pull from your account and apply the discount. The prices you see on the website are an estimate, therefore after you place your order, you will receive a text letting you know your actual total.

Medical

  • No, we are open recreationally to anyone 21 and older with a valid form of I.D.

  • Yes. If you are a legal caregiver to the person you are purchasing for, you can bring your and the patient’s ID along with a doctor’s letter stating both their medical need for cannabis and you as their caregiver.

    If you and your patient do not have a doctor’s recommendation, we can send a form via email for the patient to fill out stating that it is medically necessary for you to purchase for them. You can print the completed form and bring it with both your and your patient’s ID.

  • No, if you have only a medical recommendation from a doctor you are not eligible for any discounts or tax exemptions, however you do have access to medical purchase limits which extends the amount of flower you can buy.

  • In order to apply for the Medical Marijuana Identification Card, you must provide written documentation from a licensed physician verifying that medical marijuana is needed to treat your medical condition, proof of residency, a government-issued photo identification, and a non-refundable fee payment to the Oregon Public Health Department.

Returns

  • All sales are final, however, we offer either exchanges or refunds for defective items or products that were expired at the time of purchase only. Returns and exchanges are given at the discretion of the Manager on Duty.